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SmartMax Software, Inc

Makers of ChatBeacon and SightMax Live Chat

About

SmartMax Software has been pioneering the web communication business for over 25 years. We concentrate on providing award-winning software solutions that connect our clients with their customers through intuitive approachable applications.
 

Let us help you connect with your online audience quickly and directly through one of our tailored ChatBeacon plans.

Our Philosophy

Your success is our success!
We believe that proactive direct engagements enhance customer service, significantly reduce costs and invigorate sales.


We’re committed to developing cutting edge, user-friendly, predictably priced communication applications that enable you to meet and exceed your goals.

Our Top Industries

  • Financial
  • Crisis Prevention / Mental Health
  • Non-profits / Charities
  • Medical
  • Retail/eCommerce
  • Automotive

Letter from the President

Born into a family of entrepreneurs with over 100 years of business ownership, I always knew I would start my own business. In 1992, that's exactly what I did with the genesis of SmartMax Software. My endless obsession with technology fueled my first foray into software development 25 years ago, with the birth of the award-winning Excalibur BBS (Bulletin Board System) for Windows.

Initially, Excalibur BBS was just an idea I floated on the Web to test the waters. However, hours after the teaser went out, my first sales call came in at 3:00AM from South Africa. Not only did the guy love the idea, he begged me to sell him the software – still in its infancy – even providing a credit card for on-the-spot payment. Excalibur BBS went on to become the world’s first graphical Windows-based bulletin board system. Its success fanned the flames of creativity that still drive me to create, design and develop software. There’s nothing better than actualizing an idea that fills a niche and excites our clients!

Our team is critical to what we do, and we are committed to meeting their needs. It is important that they know their efforts do not go unnoticed and are incredibly appreciated. We encourage a positive workplace and emphasize from inception to creative; development to coding; testing and delivery; it is our team efforts that result in sales and satisfied, happy clients.

Sincerely,

Eric Weber, President

 

Our History

In 1992, SmartMax Software —the brainchild of entrepreneur and owner Eric Weber— was born. That same year, we debuted our first product, Excalibur BBS, an award-winning and undiminished success. With the first graphical Windows-based bulletin board system under his belt, Eric felt further inspired to build his team and pursue software development in other arenas.

As the Internet gained popularity, we saw an opportunity to enter the Internet Server ring by creating a robust, user-friendly e-mail server for businesses. In 1996 we succeeded, with the inception of MailMax. Highly successful, MailMax Internet Server for Windows still fulfills many companies e-mail needs, 21 years later.

Live chat emerged in the mid-90s to assist Web site customer service and sales, and with that, our savvy team took note of many shortcomings. Building on the momentum of Excalibur and MailMax, we set our “sights”, and developer expertise, on the solution. In 2004, our highly-experienced team began a quest to remedy the bevy of deficiencies of Live Chat and create a state-of-the-art solution that clients could install on their own servers. This product is known as SightMax!

Launched in January, 2005, and written in .NET, SightMax Live Chat, became an award-winning leader of Live Chat solutions for over a decade.

Twelve years after the launch of SightMax Live Chat, SmartMax Software proudly introduced their newest innovation in live chat, called ChatBeacon in 2017. ChatBeacon, unlike other live chat software on the market, incorportates state-of-the-art features like artificial intelligences bots and firmographics to simplify the live chat process, and give your company an edge over the competition. We're certain that it will continue to dominate the industry, just like its predecessor SightMax, in the years to come.