It may or may not come as a surprise to you that offering live chat on websites has gone from a nice luxury to a complete necessity over the last...Read More
Let's face it; there's competition in everything–especially business. Unless you're running a utility company, or have the best patent attorney in...Read More
Anyone who's ever worked in customer service knows that it can be incredibly difficult at times, especially when you're dealing with a...Read More
It's no secret that good customer service can make or break a business. It's been estimated that as many as 91% of unhappy customers will never...Read More
I was 18 when I first fell victim to identity theft. The year was 2010, and times were much simpler then...
Shortly after making a purchase from a...Read More
As a lot of you can relate, my college experience was a delicate balance of studying for exams, perfecting my beer-pong overhand, and working as a...Read More