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5 Live Chat Myths — Squashed

It may or may not come as a surprise to you that offering live chat on websites has gone from a nice luxury to a complete necessity over the last...

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Introducing ChatBeacon 2.0

Today, SmartMax Software launches ChatBeacon 2.0, the latest ChatBeacon update.

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Is Your Website Ready for the Holiday Rush?

For most, the holiday season is a time of joy, nostalgia, and giving back.

For those of us running online businesses, however, the major increase...

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Are You Losing Customers to the Competition? Here's Why

Let's face it; there's competition in everything–especially business. Unless you're running a utility company, or have the best patent attorney in...

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FOR USE ONLY: In Extreme Customer Service Situations

Anyone who's ever worked in customer service knows that it can be incredibly difficult at times, especially when you're dealing with a...

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Why AI ChatBots Are the New Frontier in Business

Remember the opening scene of the 1984 James Cameron classic The Terminator?

The year is 2029 and the city of Los Angeles has become the...

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What's Your Website Missing? 5 Ways ChatBeacon Makes All the Difference

It's no secret that good customer service can make or break a business. It's been estimated that as many as 91% of unhappy customers will never...

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5 Unexpected Security Risks You May Not Know About

I was 18 when I first fell victim to identity theft. The year was 2010, and times were much simpler then...

Shortly after making a purchase from a...

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Three Things My First Job Taught Me About Customer Service

As a lot of you can relate, my college experience was a delicate balance of studying for exams, perfecting my beer-pong overhand, and working as a...

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Your Website's Very Own Concierge

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As a shamelessly devoted shopper, I've found that there are often two very polarizing customer...

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