Live chat is not only a convenient feature for your website. It’s a vital component to your business as a whole.
Maybe you’re considering integrating live chat into your website. Maybe you haven’t even thought about it.
Either way, we have almost twenty years of experience with this stuff, so let us tell you just a few reasons why you need to hop aboard the live chat train with ChatBeacon.
Let’s be honest, this is the biggest selling point. With live chat, your operators can handle several engagements at once. Hire fewer representatives without sacrificing the quality of your customer service.
It’s been estimated that the average person spends approximately 43 days of their life on hold. Ain’t nobody got time for that! Live chat gives your customers immediate access to you, without all the elevator music.
Studies show that live chat can significantly increases sales. Not only are your customers more likely to make purchases when they have you right at their fingertips to give them guidance, they’re more likely to come back again and again.
90% of consumers find live chat to be extremely helpful. According to a study conducted by ATG Global Consumer Trend, a “Live Chat” button instills a sense of confidence in your business, whether your customers use the feature or not.
The bottom line? Your customers need you. So you need us.
For more information on our products or to schedule your free demo today, visit our demo page. We’re in the business of communication, so we’d love to chat with you!
Natalie Delamater, Director of Social MediaSmartMax Software, Inc.