For most, the holiday season is a time of joy, nostalgia, and giving back.
For those of us running online businesses, however, it can be a time of stress, anxiety, and caffeine-dependence (Pumpkin Spice Latte, anyone?).
With each passing year, more and more people choose to tackle their holiday shopping online, from the comfort of their own couches. In fact, statistics show that last year, the United States spent over $55,000,000,000 online in November and December alone!
With numbers like that, your website simply cannot afford to be anything less than perfect. Undoubtledly, you’re going to see considerably more online traffic over the next couple of months. Avoid all the stress for everyone involved by streamlining your online customer service with the proactive power of ChatBeacon!
We know what you’re thinking (we are psychic, after all…). “What difference will live chat really make for my website?” The answer is quite simple: it makes ALL the difference. Take a look at some of the benefits:
Let’s be honest, this is the biggest selling point. With live chat, your operators can handle several engagements at once. Hire fewer representatives without sacrificing the quality of your customer service.
It’s been estimated that the average person spends approximately 43 days of their life on hold. Ain’t nobody got time for that! Live chat gives your customers immediate access to you, without all the elevator music.
Studies show that live chat can significantly increases sales. Not only are your customers more likely to make purchases when they have you right at their fingertips to give them guidance, they’re more likely to come back again and again.
90% of consumers find live chat to be extremely helpful. According to a study conducted by ATG Global Consumer Trend, a “Live Chat” button instills a sense of confidence in your business, whether your customers use the feature or not.
The holidays will be here in a blink of an eye and we want you and your business to be ready!
We’re in the business of communication, so we’d love to chat with you. Click the “Chat With Us” button to start a conversation about our live chat solutions!
Natalie Delamater, Director of Social Media
SmartMax Software, Inc