Let’s take a moment to throw it back to 1990. George Herbert Walker Bush was president of the United States, Madonna’s “Vogue” was topping the charts in over 30 countries, and the World Wide Web as we know it was invented. It’s hard to remember a time before the internet. Some of you reading this blog have never lived in a world without internet. In less than three decades, the World Wide Web has made monumental advances.
We cannot personally comprehend the vastness of the internet. Think about it: you can literally find anything on the web. Even organs. Although, we don’t suggest you try… The beauty of the internet is that it provides a limitless market for individuals and business owners alike. As we’ve mentioned before, the United States saw over $55 billion in online sales between November and December of last year alone.
As technology continues to advance faster than any of us can keep up, online shopping becomes more and more simplified. With that, comes the demand for more streamlined communication between you and your customers. If they want something, they can order it directly to their homes within minutes. However, if they have questions, comments, or concerns of any kind, they don’t want to spend hours on hold, or wait for email correspondence.
Luckily, that’s where we come in!
ChatBeacon puts communication right at your customer’s fingertips in more ways than one. In fact, we offer three convenient ways for your customers to reach you any time, any place:
The original live chat. Actively engage with your customers right from your website.
Configure your customer service hotline to accept SMS messages. Rather than calling you directly, your customers can simply send a text message to begin an engagement. They’ll receive messages right to their phone, and your operators will receive them just as they would a web chat message.
Our newest and most exciting feature! As with web chat and SMS chat, you can receive the messages sent to your company’s Facebook page right to your operator app. No need for separate operators or administrators.
All three of these features are included free with ChatBeacon LOCAL and ChatBeacon CLOUD Plus and Premium subscriptions. For more information, feel free to chat with us!
Natalie Delamater, Director of Social MediaSmartMax Software, Inc.