For most, the holiday season is a time of joy, nostalgia, and giving back.
For those of us running online businesses, however, the major increase in consumer spending can lead to a major increase in stress and sleepless nights, meaning customer service can suffer.
With each passing year, more and more people choose to tackle their holiday shopping online, from the comfort of their own couches. In fact, of the nearly $2 trillion spent globally online in 2016, $682 billion was spent between November and December alone! That's over one-third of ALL online sales in just two short, crucial months
With numbers like that, your website simply cannot afford to be anything less than perfect.
Undoubtledly, you’re going to see considerably more online traffic over the next couple of months. Avoid all the stress for everyone involved by streamlining your online customer service with the proactive power of ChatBeacon!
We know what you’re thinking. “What difference will live chat really make for my website?” The answer is quite simple: it makes ALL the difference. Take a look at some of the benefits:
Let’s be honest, this is the biggest selling point. With live chat, your agents can handle several engagements at once. Hire fewer representatives without sacrificing the quality of your customer service.
NEW! Upgrade your subscription to enable ChatBots powered by Motion.ai! ChatBots are a highly intelligent way to serve your customers 24/7 and save money on agents. To learn more about ChatBeacon ChatBots, click here.
It’s been estimated that the average person spends approximately 43 days of their life on hold. Ain’t nobody got time for that! Live chat gives your customers immediate access to you, without all the elevator music.
Studies show that live chat can significantly increases sales. Not only are your customers more likely to make purchases when they have you right at their fingertips to give them guidance, they’re more likely to come back again and again (all year long!).
Live chat is quick, convenient, and 79% of consumers prefer it because of the immediacy it provides. 63% of customers say they are more likely to return to a website that offers live chat versus one that doesn't .
The holidays will be here in a blink of an eye and we want you and your business to be ready. With dozens of features like ChatBots, firmographics, mobile chat windows, language translation, and more, ChatBeacon gives your website the most state-of-the-art tools to succeed.
For more information, feel free to start a chat with a member of our team and learn how you get a FREE 14-day trial and have ChatBeacon up and running on your website in minutes!
  eMarketer National Retail Federation MarketWatch  eConsultancy