Upgrade your ChatBeacon Everything+ subscription to enable ChatBots.
Create highly intelligent bots with the ability to:

  • Learn natural language
  • Impressively simulate human conversation
  • AUTOMATICALLY ROUTE CHATS TO DIFFERENT AGENTS OR DEPARTMENTS
  • INSTANTLY GREET WEBSITE VISITORS
  • Answer common inquiries
  • Walk users through troubleshooting processes.
 
Fully compatible with FOUR major chatbot platforms, you have the choice between IBM Watson Conversation, Google Dialogflow, Motion.ai, and Microsoft Bot Framework. Take a look below to explore your chatbot options:

IBM Watson Conversation

User-Friendly
The IBM Watson Conversation is extremely easy to setup and operate for both developers and non-technical users. Quickly build and deploy an IBM chatbot and use it as a Virtual Agent that can answer chats across all chat channels: website, SMS Chat and Facebook Chat, even across multiple websites and departments.
 
Time-Saving
Save time by deploying and training intelligent chatbots in just a few minutes via a web interface, with no complex code-writing needed. Eliminate lengthy prechat surveys with chatbots that capture customer information in a natural conversation.
 
Robust Platform
Take advantage of the IBM platform to integrate cognitive computing into your ChatBeacon Live Chat account. Create chatbots that use IBM’s advanced technology to learn, comprehend, and act, serving your customers as efficiently as a human agent.
 
Natural Language
The IBM technology learns as it goes, and understands natural language. Chatbots can respond to customers in a human-like conversation, with impressive accuracy. Your customers will never know they’re speaking to a bot.

Google Dialogflow

(Part of the Google Cloud Platform)
Multi-lingual
Google Dialogflow supports over 20 languages and seamlessly integrates with over 14 platforms. Expand your reach by building bots that are multi-lingual.
 
Natural Conversation
Learns to recognize the intent and context of what a user says, allowing conversational interface to provide highly efficient and accurate responses. Your users will never know they’re speaking to a bot.
 
Preset Bots
Save time by utilizing any of the 30+ fully-customizable pre-built industry-specific agents that specialize in different areas of knowledge.
 
Customer Service
Follow-up on orders, schedule appointments, answer commonly asked questions, and assist users with simple tasks by building conversational interfaces designed to perform these tasks.

Motion.ai

(Now partnered with Hubspot)
Easy-to-Use 
The Motion.ai chatbots are extremely user-friendly. Upon installation, chatbots can be set up in just a few minutes.
 
Time Saver
Chatbots capture customer information during a natural conversation, eliminating the need for a lengthy PreChat survey.
 
Intelligent Routing
Simply the chat experience by enabling bots that route chats to different agents or departments using keywords.
 
Capture Messages
In the event that the chatbot cannot assist the user, Motion.ai chatbots can capture online messages from visitors and email them to agents to answer at their earliest convenience.

Microsoft Bot Framework

(For Advanced Users and Developers)
Speedy Development
Azure Bot Service speeds up development by providing an integrated environment that's purpose-built for bot development with the Microsoft Bot Framework connectors and BotBuilder SDKs. Developers can get started in seconds with out-of-the-box templates for scenarios including basic, form, language understanding, question and answer, and proactive bots.
 
Great Conversationalist
Build, connect, deploy, and manage intelligent bots to naturally interact with your users. Learns native language so well, your customers will think they’re interacting with a live human agent.
Cognitive Services
Create bots that can recognize a user in photos, moderate content, make smart recommendations, translate language and more. Cognitive Services enable your bot to see, hear, and interpret in more human ways.
 
Commerce Bots
Together, the Azure Bot Service and Language Understanding service enable developers to create conversational interfaces for various industries like banking, travel, entertainment, and more.
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