Revamp your digital chat presence.
Video | Screen Share | Voice Facebook Integration | SMS Chat
Invite your Customers
Easily chat with website customers, accepting chat invites and proactively sending chat invites.
Your Agents Can get help easily
Transfer chats from one operator to another, as well as across sites and across queue/departments.
Let your Visitors Share
File Sharing allows visitors and operators to send files/images and documents to each other via by drag and drop in their chat window.
Connect with Facebook
Accept Facebook page chat requests from within the ChatBeacon FREEDOM app.
You can keep updated
The Dashboard gives you detailed insight to your visitors and how they are interacting with your websites and operators all on one insight page.
You can get privacy
Chats can be taken “private” providing true privacy of the chat and will remain so throughout the session. For instance, upon escalation of the chat to a supervisor or tiered support.
Browser Based Agent & Management Portals
Be able to access your portal from any computer with our browser portals. Easy and intuitive to navigate around