Powerful Features that help
your teams work faster.
...the way to fuel growth
Teams can even collaborate in real-time and reply to conversations via email.
Teamwork is essential for success and ChatBeacon provides the platform to ensure that each customer receives the best possible service.
Stay fully connected with our
Robust Digital Platform
Build confidence with Video Chat
Embrace customer relationships in a no-contact situation with our new Video Chat that connects you to your customers in the way they communicate in everyday life.
Manage customer conversations faster
Work on files together in real-time, and review and get feedback without the back and forth.
Expand your communication channels with secure SMS Chat
Friendly interactions just a text away
Unleash the power of Conversational AI ChatBots
Assist Customers with efficient AI Chat Automation.
Simplify customer interactions with Screen Share
See their screen in one click.
Analytics powered by Viewport 360º
Track performance measures, such as response rate, resolution time, and customer satisfaction.
Features that get you results
Transform how your teams collaborate. Brainstorm together, develop strategies and quickly interact with multiple customer conversations.