Lightning fast knowledge base integration will add your KB Articles and Categories within the chat window. This self-service option will empower your website visitors and Agents by giving quick access to articles and other informative content.
Within seconds, you can add your KB articles in the ChatBeacon Management Portal and they will be automatically published in the Knowledge Base portal and ChatBeacon chat window.
KB Articles and categories are easily managed via the Management Portal and can be added per website.
Operators can share KB articles while chatting and customers can read the content inside the chat window.