You Can’t Afford to Ignore These Live Chat Facts

AI ChatBots are on the rise and they’re not slowing down! Customers love them because they attend to their needs in an instant. Businesses can’t get enough of their cost-cutting possibilities. Learn how ChatBots will save you hundreds, if not thousands of dollars and bring your live chat experience to new heights.

5 Live Chat Myths—Squashed

It may or may not come as a surprise to you that offering live chat on websites has gone from a nice luxury to a complete necessity over the last few years. Even with the documented success of live chat, there are those who still debate live chat versus telephone as an effective sales and support tool. That said, ChatBeacon has compiled a short list unmasking the truth behind some of the biggest myths out there.

Introducing ChatBeacon 2.0

Today, SmartMax Software launches ChatBeacon 2.0, the latest ChatBeacon update. This update takes all the great ChatBeacon features one step above, with the introduction of new state-of-the art integrations designed to help you connect to your customers like never before. Take a look below to explore what’s new!

Is Your Website Ready for the Holiday Rush

For most, the holiday season is a time of joy, nostalgia, and giving back. For those of us running online businesses, however, the major increase in consumer spending can lead to a major increase in stress and sleepless nights, meaning customer service can suffer. We know what you’re thinking. “What difference will live chat really make for my website?” The answer is quite simple: it makes ALL the difference. Take a look at some of the benefits...

Are You Losing Customers to the Competition?

Let's face it; there's competition in everything–especially business. Unless you're running a utility company, or have the best patent attorney in the world, there's a good chance that there's a competitor out there offering the same goods or services as you. With all the competition out there, you need to make sure you're not losing customers to the other guys. We've got a few tips to help with that.

4 emergency only customer service tips to use only when you have to

Anyone who's ever worked in customer service knows that it can be incredibly difficult at times, especially when you're dealing with a particularly angry customer. As they say, desperate times call for desperate measures, so here are some evasive maneuvers that you wish you could actually use in real life when tensions run high in the customer service department.

5 Ways ChatBeacon Makes All the Difference

It's no secret that good customer service can make or break a business. Here at ChatBeacon, we believe that owning an online business doesn't limit your customer service abilities. Given the right tools and these helpful tips, you can add a personal touch that sets your website apart from the rest and makes all the difference!

5 Unexpected Security Risks You May Not Know About

There were 7.5 billion identities in the world, and these people deemed mine worthy to steal. Everyone has to deal with this at some point in their lives

Your Website’s Very Own Concierge

As a shamelessly devoted shopper, I've found that there are often two very polarizing customer service extremes.

Meet ChatBeacon

This is a very exciting day for SmartMax Software. As some of you may know, we have been gearing up for a huge announcement and now, we finally get to share what's been up our sleeves. Today, we proudly launch our new website and branding to the public.

Three Things My First Job Taught Me About Customer Service

For many, our first few jobs have less to do with building a career, and more to do with paying bills and learning how to be a “grown up.” Regardless, our early workforce beginnings do build the foundation of skills that make us exceptional at what we eventually do.

What’s Next in 2017?

The countdown to 2017 is officially here! With just a couple of weeks left in this year, it’s probably pretty safe to say that most of us are more than ready to kiss 2016 goodbye and ring in a new year of exciting possibilities.

Dominate the World In Any Language

Remember what you learned in your high school French class?We’ll be honest; neither do we. Luckily, with live chat by ChatBeacon, you can keep your foreign language textbooks on your dusty shelves where they’ve happily been since graduation.

Lets Talk Filters

Let’s talk about #filters for a minute. No, we’re not talking about Instagram or Snapchat filters. The filters we’re talking about not only make you look good in front of your customers (figuratively speaking, of course) but they also keep your chat transcripts PG and your customers’ personal information safe and sound.

Bring the Noise

Live chat is not only a convenient feature for your website. It’s a vital component to your business as a whole. Maybe you’re considering integrating live chat into your website. Maybe you haven’t even thought about it. Either way, we have almost twenty years of experience with this stuff, so let us tell you just a few reasons why you need to hop aboard the live chat train with ChatBeacon.

Communication Just Got Simpler

Let’s take a moment to throw it back to 1990. George Herbert Walker Bush was president of the United States, Madonna’s “Vogue” was topping the charts in over 30 countries, and the World Wide Web as we know it was invented. It’s hard to remember a time before the internet.

Handle the Holidays

For most, the holiday season is a time of joy, nostalgia, and giving back. For those of us running online businesses, however, it can be a time of stress, anxiety, and caffeine-dependence (Pumpkin Spice Latte, anyone?). With each passing year, more and more people choose to tackle their holiday shopping online, from the comfort of their own couches. In fact, statistics show that last year, the United States spent over $55,000,000,000 online in November and December alone!

The Future is Now with Peek Messaging

Okay, so we may not be psychic, but we can definitely read minds. With live chat by ChatBeacon, you can too! Behold, your very own crystal ball. We call it “peek messaging.” This simple, yet revolutionary feature saves you and your customers valuable time.

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ChatBeacon 3.0 Has Arrived

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