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Your Website’s Very Own Concierge

As a shamelessly devoted shopper, I've found that there are often two very polarizing customer service extremes.

Meet ChatBeacon

This is a very exciting day for SmartMax Software. As some of you may know, we have been gearing up for a huge announcement and now, we finally get to share what's been up our sleeves. Today, we proudly launch our new website and branding to the public.

Three Things My First Job Taught Me About Customer Service

For many, our first few jobs have less to do with building a career, and more to do with paying bills and learning how to be a “grown up.” Regardless, our early workforce beginnings do build the foundation of skills that make us exceptional at what we eventually do.

What’s Next in 2017?

The countdown to 2017 is officially here! With just a couple of weeks left in this year, it’s probably pretty safe to say that most of us are more than ready to kiss 2016 goodbye and ring in a new year of exciting possibilities.

Dominate the World In Any Language

Remember what you learned in your high school French class?We’ll be honest; neither do we. Luckily, with live chat by ChatBeacon, you can keep your foreign language textbooks on your dusty shelves where they’ve happily been since graduation.

Lets Talk Filters

Let’s talk about #filters for a minute. No, we’re not talking about Instagram or Snapchat filters. The filters we’re talking about not only make you look good in front of your customers (figuratively speaking, of course) but they also keep your chat transcripts PG and your customers’ personal information safe and sound.

Bring the Noise

Live chat is not only a convenient feature for your website. It’s a vital component to your business as a whole. Maybe you’re considering integrating live chat into your website. Maybe you haven’t even thought about it. Either way, we have almost twenty years of experience with this stuff, so let us tell you just a few reasons why you need to hop aboard the live chat train with ChatBeacon.

Communication Just Got Simpler

Let’s take a moment to throw it back to 1990. George Herbert Walker Bush was president of the United States, Madonna’s “Vogue” was topping the charts in over 30 countries, and the World Wide Web as we know it was invented. It’s hard to remember a time before the internet.

Handle the Holidays

For most, the holiday season is a time of joy, nostalgia, and giving back. For those of us running online businesses, however, it can be a time of stress, anxiety, and caffeine-dependence (Pumpkin Spice Latte, anyone?). With each passing year, more and more people choose to tackle their holiday shopping online, from the comfort of their own couches. In fact, statistics show that last year, the United States spent over $55,000,000,000 online in November and December alone!

The Future is Now with Peek Messaging

Okay, so we may not be psychic, but we can definitely read minds. With live chat by ChatBeacon, you can too! Behold, your very own crystal ball. We call it “peek messaging.” This simple, yet revolutionary feature saves you and your customers valuable time.