A new year brings the opportunity to review and rethink what worked and didn’t work previously. That said, we’ve compiled a list of suggestions to help you effectively leverage your team’s strengths, and by doing so, create positive customer experiences in the quest to obtaining the golden egg…customer loyalty

Whether you’re a total technology buff, or completely stuck in the dark ages, here are 5 super awesome, and super real, inventions that you need in your life right now.

We know that live chat is an essential element for your website, but with so many to choose from, how do you know which one is getting you the most bang for your buck?

In the spirit of renewal and change, SmartMax Software, Inc is thrilled to release our newest ChatBeacon version: ChatBeacon 3.0. We broke our backs carefully cultivating this update, and now you’ll get to reap all the benefits it has to offer!

“A goal without action is just a wish.”Deep, right? If you’ve lost sight of your New Year’s resolution, or if you just need a little help getting your plans back on track, we’re here to help. Here are seven simple tips for setting goals, and actually accomplishing them.

AI ChatBots are on the rise and they’re not slowing down! Customers love them because they attend to their needs in an instant. Businesses can’t get enough of their cost-cutting possibilities. Learn how ChatBots will save you hundreds, if not thousands of dollars and bring your live chat experience to new heights.

Live chat is the perfect, unexpected solution for these problems, and many more, faced by startups and small businesses.

What if we told you there was a way that you could considerably cut staffing costs, serve customers instantly, AND be available to answer their questions 24/7?

With Christmas less than a week away, you may be having a harder time than usual making it to Friday. With so much excitement and holiday cheer in the air, it can be incredibly difficult to stay productive at work.

It may or may not come as a surprise to you that offering live chat on websites has gone from a nice luxury to a complete necessity over the last few years. Even with the documented success of live chat, there are those who still debate live chat versus telephone as an effective sales and support tool. That said, ChatBeacon has compiled a short list unmasking the truth behind some of the biggest myths out there.

Today, SmartMax Software launches ChatBeacon 2.0, the latest ChatBeacon update. This update takes all the great ChatBeacon features one step above, with the introduction of new state-of-the art integrations designed to help you connect to your customers like never before. Take a look below to explore what’s new!

For most, the holiday season is a time of joy, nostalgia, and giving back. For those of us running online businesses, however, the major increase in consumer spending can lead to a major increase in stress and sleepless nights, meaning customer service can suffer. We know what you’re thinking. “What difference will live chat really make for my website?” The answer is quite simple: it makes ALL the difference. Take a look at some of the benefits...

Let's face it; there's competition in everything–especially business. Unless you're running a utility company, or have the best patent attorney in the world, there's a good chance that there's a competitor out there offering the same goods or services as you. With all the competition out there, you need to make sure you're not losing customers to the other guys. We've got a few tips to help with that.