ChatBeacon AI is an award-winning solution trusted by businesses ranging from small startups to Fortune 500 companies. This advanced customer engagement platform combines AI-powered live chat and generative AI-assisted chatbots to enhance how businesses connect with their customers.
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ChatBeacon’s live chat empowers your agents to engage customers instantly, delivering personalized, real-time support that builds trust, resolves issues faster, and drives conversions; all through a sleek, easy-to-use interface designed for maximum efficiency.
Navigate the website together in real-time. Whether it’s guiding a customer through a complex process or collaboratively browsing for solutions, ChatBeacon’s co-browse feature bridges the gap between support and user, ensuring no one feels lost in the digital world.
See, Solve, and Support in Real-Time. Empower your agents with interactive screen sharing to view and guide customers’ screens instantly, enabling faster issue resolution, enhanced collaboration, and a seamless support experience.
Capture every moment. With ChatBeacon, not only can you record sessions for training, quality assurance, or review purposes, but you can also play them back to glean insights, resolve disputes, and enhance your service strategy.
Make smarter decisions in seconds. ChatBeacon’s AI Insights gives your team instant access to real-time metrics, performance trends, and chat intelligence—just by asking.
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Say hello to your smartest team member yet — our Generative AI ChatBot. Trained on your knowledge base, pricing guides, documents, and website content, it delivers fast, accurate answers to customers around the clock. No scripts, no delays — just intelligent, real-time support that grows smarter with every interaction.
Your AI ChatBot is trained on your unique content — product guides, policies, FAQs, and more. It doesn’t guess. It understands your brand language, adapts to customer intent, and keeps responses aligned with your voice.
Your AI ChatBot never clocks out. Whether it’s after-hours, weekends, or high-volume moments, it provides consistent, reliable support — keeping your business responsive 24/7 without adding to your team’s workload.
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Let's make interactions personal! With our one-on-one video chat feature, your agents can now connect with visitors face-to-face, adding a personal touch to every engagement.
Impeccable video quality: ensures that every interaction is crystal clear, enhancing communication and understanding between agents and customers.
Seamless audio: ensures seamless communication, making every interaction feel personal and effective.
Stylish, single-click window: effortless interaction ensures smooth and engaging communication, making every customer feel valued and understood.
Secure interface: integrated seamlessly with our current security infrastructure, enhancing both performance and user experience.
Elevate your customer support experience to new heights with ChatBeacon AI! Our cutting-edge live chat solution seamlessly integrates with interactive co-browsing and screen recording features, providing an unparalleled support service that feels personal and efficient.
Boost engagement with VisitorIQ, offering geo-location for tailored support and personalized global experiences.
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Transform customer support with Live Co-browse and Screen Recording for faster resolutions and enhanced satisfaction.
Friendly interactions just a text away. Visitors don't even have to visit your site to chat.
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ChatBeacon AI's integration with Zapier seamlessly connects your team's communication platform to a world of automation.
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Track performance measures, such as response rate, resolution time, and customer satisfaction.
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ChatBeacon CLOUD Servers are hosted on Microsoft Azure, a SOC3 Certified data center giving them multiple layers of security to ensure the highest level of protection.
ChatBeacon stands out with its seamless integration of AI-driven tools that enhance customer interactions, streamline support processes, and delivers valuable insights for continuous improvement.
Create more meaningful interactions with your customers and team members alike.
Provide faster, more accurate support by seeing and experiencing what your customer does.
Reduce resolution times and improve satisfaction with tools that cut through the complexity.
Learn from every interaction to continuously improve your service and support.
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By choosing ChatBeacon AI, you’re not just investing in a tool—you’re embracing a comprehensive platform that empowers your team, delights your customers, and drives your business forward. Experience the future of customer support today.
Our platform is designed for businesses that believe in the power of connection, the importance of efficiency, and the value of a personalized touch. Welcome to the new era of online interaction, where every exchange moves you forward.
Request a Demo: Experience the power of ChatBeacon AI firsthand. Our team will walk you through the features and answer any questions.
Contact Us: Reach out to our experts for a personalized consultation tailored to your business needs.
Explore Pricing Plans: Find a plan that fits your budget and scales as you grow.
Dedicated cloud server solutions: for those seeking additional privacy and security.
ChatBeacon CLOUD Servers are hosted with a SOC3 Certified datacenter, that provides the highest security, high performance, fast and resilient Servers globally.
With ChatBeacon AI and Enterprise you will have a dedicated account manager that will assist with all your technical needs
It provides agents with instant access to information and insights, enabling them to respond quickly and accurately to customer inquiries, enhancing the overall support experience.
Absolutely. Interactive Co-Browsing sessions are encrypted and require customer consent, ensuring that user privacy and data security are maintained at all times.
Yes, ChatBeacon AI is designed to seamlessly integrate with popular CRM, help desk, and business tools, streamlining your workflows and maximizing efficiency.
It allows you to reach customers on their preferred communication platforms, increasing engagement and satisfaction by providing convenient and accessible support options.
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"We love the one-on-one video chat feature—it’s like having a personal sales rep on the visitor’s screen. Customers feel valued, our conversion rates skyrocketed, and we’ve built genuine relationships."
"Since implementing ChatBeacon, our response times have dropped by half, and our customers are happier than ever. The AI ChatBot’s ability to learn from our product guides was a game-changer!"
"The Microsoft Entra ID integration sealed the deal for us. SSO and role-based access made onboarding agents a breeze, while keeping our data secure. It’s a perfect fit for our enterprise needs."
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