Live Chat and AI Chatbots for Websites That Never Clock Out!

While you’re catching rays, your AI Chatbot is catching every customer question, lead, and support request. ChatBeacon works 24/7—so you don’t have to.

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Engage. Live Chat. AI Assisted. Track. CoBrowse!

Harness the power of Generative AI chatbots for automated conversations, assist customers in real-time with live chat!
Visually guide them using co-browsing, and gain actionable insights through visitor analytics. Deliver seamless, personalized support that builds trust and drives results.

More than 600,000+ agents are using ChatBeacon
More than 600,000+ agents are using ChatBeacon
Empeople Credit Union using ChatBeaconAIThomaston Saving Bankusing ChatBeaconAIKnoxville Employee Credit Union uses ChatBeacon
Empeople Credit Union using ChatBeaconAIThomaston Saving Bankusing ChatBeaconAIKnoxville Employee Credit Union uses ChatBeacon
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ChatBeacon Live Chat Platform

The Live Chat Software that Delivers.
From Startups to Fortune 500

ChatBeacon AI is an award-winning solution trusted by businesses ranging from small startups to Fortune 500 companies. This advanced customer engagement platform combines AI-powered live chat and generative AI-assisted chatbots to enhance how businesses connect with their customers.

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Visitor Enrichment
Co-Browse
Video Chat
Live Translation
Real-Time Visitor Cards
Simple Filtering
Easy Navigation
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Agent to Agent Chat
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AI Assistant
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ChatBeacon Generative AI

Agent Al Assistant.
Powered by ChatGPT.
Built for your team.

Unlock instant insights, eliminate guesswork, and supercharge your support with real-time answers from your data.

Ask Anything. Know Everything.
From “How many chats did I handle today?” to “What’s our average CSAT this week?”—get precise answers instantly using natural language. No dashboards. No digging.
Understand Every Conversation
Let AI scan and interpret customer chats to uncover patterns, pain points, and opportunities. Identify trends in tone, issues, and intent—automatically.
Instant Chat Summaries
Skip the scroll. Get concise, AI-generated summaries of any conversation so agents can jump in faster, hand off smarter, and resolve issues in record time.
Generative AI with ChatBeacon AI ChatBeacon AI now introduces generative AI assistance.
ChatBeacon AI produces the answers you need
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ChatBeacon CoBrowse & Screensharing

Human Help, Digitally Delivered

Effortless Co-Browsing

Navigate the website together in real-time. Whether it’s guiding a customer through a complex process or collaboratively browsing for solutions, ChatBeacon’s co-browse feature bridges the gap between support and user, ensuring no one feels lost in the digital world.

Interactive Screen Sharing

See, Solve, and Support in Real-Time. Empower your agents with interactive screen sharing to view and guide customers’ screens instantly, enabling faster issue resolution, enhanced collaboration, and a seamless support experience.

Record any of your Co-browse or Screenshare sessions
Screen Recording & Playback

Capture every moment. With ChatBeacon, not only can you record sessions for training, quality assurance, or review purposes, but you can also play them back to glean insights, resolve disputes, and enhance your service strategy.


Live Chat, Evolved

ChatBeacon’s live chat takes customer engagement to the next level with seamless integration of advanced features—enabling real-time conversations, instant support, and meaningful connections through a streamlined, user-friendly interface.

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What Makes Our AI ChatBot Stand Out?

Meet Your 24/7 AI Expert.

Say hello to your smartest team member yet — our Generative AI ChatBot. Trained on your knowledge base, pricing guides, documents, and website content, it delivers fast, accurate answers to customers around the clock. No scripts, no delays — just intelligent, real-time support that grows smarter with every interaction.

Understands Your Business, Not Just Keywords

Your AI ChatBot is trained on your unique content — product guides, policies, FAQs, and more. It doesn’t guess. It understands your brand language, adapts to customer intent, and keeps responses aligned with your voice.

Around-the-Clock Support Without the Overhead

Your AI ChatBot never clocks out. Whether it’s after-hours, weekends, or high-volume moments, it provides consistent, reliable support — keeping your business responsive 24/7 without adding to your team’s workload.


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Reduces the Load on Your Support Team

Your AI ChatBot handles the repetitive questions and routine requests, freeing up your human agents to focus on complex issues that need a personal touch. It’s like giving your team an extra pair of hands—without the extra headcount.

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Face to Face

One-on-One Agent to Visitor Video Chat

Let's make interactions personal! With our one-on-one video chat feature, your agents can now connect with visitors face-to-face, adding a personal touch to every engagement.

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Impeccable video quality: ensures that every interaction is crystal clear, enhancing communication and understanding between agents and customers.

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Seamless audio: ensures seamless communication, making every interaction feel personal and effective.

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Stylish, single-click window: effortless interaction ensures smooth and engaging communication, making every customer feel valued and understood.

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Secure interface: integrated seamlessly with our current security infrastructure, enhancing both performance and user experience.

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ChatBeacon AI Features

Elevate Your Support & Collaboration

Elevate your customer support experience to new heights with ChatBeacon AI! Our cutting-edge live chat solution seamlessly integrates with interactive co-browsing and screen recording features, providing an unparalleled support service that feels personal and efficient.

Schedule a one-on-one demo today.

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The Smart Choice

Why Choose ChatBeacon?

ChatBeacon stands out with its seamless integration of AI-driven tools that enhance customer interactions, streamline support processes, and delivers valuable insights for continuous improvement.

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Enhanced Engagement:

Create more meaningful interactions with your customers and team members alike.

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Streamlined Support:

Provide faster, more accurate support by seeing and experiencing what your customer does.

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Increased Efficiency:

Reduce resolution times and improve satisfaction with tools that cut through the complexity.

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Deeper Insights:

Learn from every interaction to continuously improve your service and support.

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ChatBeacon AI provides intuitive visitor cards for quick chat engagement
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Join these companies using ChatBeacon
Empeople Credit Union using ChatBeaconAIThomaston Saving Bankusing ChatBeaconAIKnoxville Employee Credit Union uses ChatBeacon
Empeople Credit Union using ChatBeaconAIThomaston Saving Bankusing ChatBeaconAIKnoxville Employee Credit Union uses ChatBeacon
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ChatBeacon Engagement

ChatBeacon AI – Revolutionizing Customer Engagement Through Intelligent Solutions

By choosing ChatBeacon AI, you’re not just investing in a tool—you’re embracing a comprehensive platform that empowers your team, delights your customers, and drives your business forward. Experience the future of customer support today.

Custom Solutions for Your Needs.

Our platform is designed for businesses that believe in the power of connection, the importance of efficiency, and the value of a personalized touch. Welcome to the new era of online interaction, where every exchange moves you forward.

Request a Demo: Experience the power of ChatBeacon AI firsthand. Our team will walk you through the features and answer any questions.
Contact Us: Reach out to our experts for a personalized consultation tailored to your business needs.    
Explore Pricing Plans: Find a plan that fits your budget and scales as you grow.
Dedicated cloud server solutions: for those seeking additional privacy and security.

Enhanced Security with Microsoft Entra ID

ChatBeacon CLOUD Servers are hosted with a SOC3 Certified datacenter, that provides the highest security, high performance, fast and resilient Servers globally.

Dedicated Technical Assistance Program

With ChatBeacon AI and Enterprise you will have a dedicated account manager that will assist with all your technical  needs

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Frequently Asked Questions

We know you have Questions

How does the Agent AI Assistant improve customer support?
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It provides agents with instant access to information and insights, enabling them to respond quickly and accurately to customer inquiries, enhancing the overall support experience.

Is Interactive Co-Browsing secure and privacy-compliant?
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Absolutely. Interactive Co-Browsing sessions are encrypted and require customer consent, ensuring that user privacy and data security are maintained at all times.

Can ChatBeacon AI integrate with our existing systems?
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Yes, ChatBeacon AI is designed to seamlessly integrate with popular CRM, help desk, and business tools, streamlining your workflows and maximizing efficiency.

How does Multi-Channel Messaging benefit my business?
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It allows you to reach customers on their preferred communication platforms, increasing engagement and satisfaction by providing convenient and accessible support options.

give your website a mouth with chatbeacon
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Testimonials

We're known by the company we keep.

Mark S
Director of Marketing
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"We love the one-on-one video chat feature—it’s like having a personal sales rep on the visitor’s screen. Customers feel valued, our conversion rates skyrocketed, and we’ve built genuine relationships."

Ava R.
Customer Support Manager
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"Since implementing ChatBeacon, our response times have dropped by half, and our customers are happier than ever. The AI ChatBot’s ability to learn from our product guides was a game-changer!"

Daniel K
IT Manager
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"The Microsoft Entra ID integration sealed the deal for us. SSO and role-based access made onboarding agents a breeze, while keeping our data secure. It’s a perfect fit for our enterprise needs."