CHATBEACON CORE FEATURES

Mobile Chat Window

SMS Chat Integration*

Zapier Integration*

Proactive Chats

Unlimited Concurrent Chats

Firmographics Integration*

Software Updates During Subscription

AI ChatBot Integration*

Unlimited Chat History

Operator Avatars

Unlimited Support During Subscription

Whitebox Branding Available Upgrade

OPERATOR FUNCTIONS AND INSIGHT

Realtime Visitor Monitoring

Geo-Location Tracking

Chat Overflow

Operator Aliases

Operator Custom Status

Operator Avatars

Enhanced Visitor Panel

Enhanced Chat Transcripts

Bad Word Filter

Account and Operator Canned Responses

QuickView HyperChat

Spell-Checker

Peek Messaging (see what visitor is typing)

Chat Notes and Chat Keywords Tagging

Searchable Chat History

Customizable Chat Surveys

Ban Visitors from Chat

Operator Custom Chat Invites

View “Other” Ongoing Chats

Operator IM Messaging

Co-Browse

OPERATOR APPS AVAILABLE

Operator Desktop App (Windows)

Operator Mobile App (Android)

Operator Web Based App

CHAT FEATURES

Unlimited Chats

Mobile Chat Window

Secure Chats

Unlimited Concurrent Chats

Unlimited Chat History

Join, Coach, Transfer Chats

Automated Language Translation in 52 language

EASY WEBSITE INTEGRATION

Inline Chat Window (bottom right corner)

Static Chat Button

“Live Chat” Text Link

Customizable Chat Window

Graphics per Website

Hide Window when Offline

CUSTOMER ENGAGEMENT

Proactive Chats

Static Chat Button

Business Rules and Triggers

Automated Chat Routing

Private Chats

Forced Chats

PUSH Pages

CHAT ESCALATION

Chat Transfers to other Operators

Chat Transfers to Departments

Supervisors can Make the Chat Private

CHAT SURVEYS

PreChat, PostChat and Offline Surveys

Customizable Survey Fields

Skip or Disable Surveys

Auto-Populate Survey with Customer Info

FILE TRANSFERS AND MEDIA

Operator File Transfers

Visitor File Transfers

Drag and Drop Website Products

Embed Videos and Images to Chat

SECURITY FEATURES

Operator File Transfers

Credit Card and Account Numbers Filtering

Active Directory Integration for Operator Logins

Operator Group Abilities

Lock Chat (Private chats)

Website Customer Variables Automation

Encrypted Chats via HTTPS

ADMINISTRATIVE FEATURES AVAILABLE

Admin Console Available

Advanced Reporting Capabilities

Conversion Tracking Reports

Live Stats Dashboard

Business Hours

SOCIAL MEDIA INTEGRATION

Twitter Live Feed Integration

Facebook Integration

STREAMLINED THIRD-PARTY INTEGRATION

ChatBeacon API Available for Developers

Zapier.com-Bridge to Integrate 750+ Third Party Applications*

SMS Chat Integration*

Facebook Messenger Business Page Integration*

Firmographics - Utilizing Kickfire*

Firmographics - Utilizing Full Contact*