ChatBeacon vs LiveChat (2026) — Feature & Pricing Comparison
CB ChatBeacon — Since 2005
vs
LC LiveChat — Since 2002

ChatBeacon vs LiveChat:
More features. Less nickel-and-diming.

LiveChat is a solid, mature product — but it's just live chat. No native AI chatbot, no co-browse, no visual shopping, no on-premise option. ChatBeacon gives you the full stack — AI + human + visual support — in one platform.

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At a Glance
Two veterans. Very different feature sets.

ChatBeacon

AI chatbot + live chat + visual support — all-in-one
Founded2005 — Tulsa, OK 🇺🇸
AI EngineAzure OpenAI + GPT — built in
PricingPer seat — unlimited chats & AI
DeploymentCloud, dedicated, or on-premise
Co-BrowseNative — built in
Visual ShoppingPictureData™ — exclusive
Best ForBanking, healthcare, education, e-commerce

LiveChat

Focused live chat tool with separate add-on products
Founded2002 — Wrocław, Poland 🇵🇱
AI EngineNone native — separate ChatBot product
PricingPer agent + separate product costs
DeploymentCloud only
Co-BrowseNot available
Visual ShoppingNot available
Best ForBasic live chat for e-commerce
Feature-by-Feature
One platform vs. a stack of add-ons.
Feature ChatBeacon LiveChat
AI chatbot Built in — Azure OpenAI + GPT Separate product (ChatBot — extra cost)
Pricing model Per seat — unlimited everything Per agent + paid add-on products
AI resolution fee $0 — included Requires separate ChatBot subscription
Co-Browse / Screen Share Native — built in Not available
Video chat Built in Not available
Visual product shopping PictureData™ — Shopify & WooCommerce Not available
On-premise deployment Cloud, dedicated, or on-premise Cloud only
Help desk / ticketing Via integrations Separate product (HelpDesk — extra cost)
Knowledge base AI learns from your content Separate product (KnowledgeBase — extra cost)
Languages 45+ with real-time agent translation Limited widget translations
SSO / Entra ID Microsoft Entra ID Enterprise tier only
Screen recording Included Not available
Message sneak peek Included Included
Hidden costs None ChatBot, HelpDesk, KnowledgeBase — all separate
In market since 2005 2002
Why Teams Switch
Four reasons teams move from LiveChat to ChatBeacon.
🤖

AI is built in — not a separate purchase

LiveChat's AI chatbot is a completely separate product you buy on top. ChatBeacon includes AI chatbot, AI-suggested replies, and AI training from your content — all in one plan, one price.

🖥️

Visual support tools LiveChat doesn't have

LiveChat has no co-browse, no screen share, no video chat. ChatBeacon lets agents see customer screens, guide their cursor, and do face-to-face video — all native.

🏛️

On-premise for regulated industries

LiveChat is cloud-only. ChatBeacon offers full on-premise deployment with your own MS SQL database — critical for banking, healthcare, and government orgs.

🛒

PictureData — visual shopping no one else has

ChatBeacon's PictureData connects to your Shopify/WooCommerce store and shows real products inside the chat. Customers ask for what they want, AI shows matching inventory visually. LiveChat can't do this.

Quick Answers
ChatBeacon vs LiveChat — your questions, answered.
Does LiveChat include an AI chatbot?+
No — LiveChat's AI chatbot is a completely separate product called "ChatBot" that you buy on top of your LiveChat subscription. ChatBeacon includes AI chatbot, AI-suggested replies for agents, and AI training from your content all in one plan at one price.
How many separate products does LiveChat sell?+
LiveChat sells four separate products: LiveChat (live chat), ChatBot (AI automation), HelpDesk (ticketing), and KnowledgeBase (self-service). Each has its own subscription and billing. ChatBeacon bundles AI chatbot, live agent chat, co-browse, video, screen recording, and knowledge base into a single platform.
Is ChatBeacon more expensive than LiveChat?+
On paper, LiveChat starts at $20/agent/month. But that's just live chat. Add ChatBot ($52/mo), HelpDesk ($29/mo), and KnowledgeBase ($39/mo) and you're at $140+/month for what ChatBeacon gives you in a single $39–$69/agent plan.
Can ChatBeacon do everything LiveChat does?+
Yes, and more. ChatBeacon matches LiveChat on live chat features — canned responses, visitor monitoring, chat routing, queue management, sneak peek typing — and adds AI chatbot, co-browse, video chat, screen recording, visual product shopping (PictureData), and on-premise deployment that LiveChat doesn't offer.
Does ChatBeacon support co-browsing?+
Yes — native co-browse, screen share, interactive screen control, session recording and playback. All built in, no plugins, no extra cost. LiveChat doesn't offer any of these capabilities.
Can I deploy ChatBeacon on my own servers?+
Yes. ChatBeacon offers fully managed cloud, dedicated cloud, and on-premise installation with your own MS SQL database. LiveChat is cloud-only with no self-hosted option.

The bottom line

LiveChat does live chat well — it's reliable and straightforward. But it's just chat. Every other capability — AI, help desk, knowledge base — is a separate product and a separate bill. ChatBeacon gives you AI chatbot, live chat, co-browse, video, visual shopping, and on-premise deployment in a single platform at a single price. One login. One bill. Everything.

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