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Take human connection to the next level with one-on-one video chat. Now you can interact with website visitors in real time, walking them through product demos, offering personalized consultations, and building trust through genuine, face-to-face communication—all without leaving the platform.
Engage Smarter.
Convert Faster.
Scale Effortlessly.
ChatBeacon AI is your always-on, always-learning customer engagement engine.
Powered by generative AI and built for modern businesses, it delivers human-like conversations, intelligent product recommendations, and seamless live agent transitions — all without the need for coding. From ecommerce to enterprise, ChatBeacon AI helps you serve, sell, and scale with confidence.
Trusted by Companies like yours since 2005.
Live Messaging Platform
Real-Time, Omnichannel Messaging
Get closer to your audience wherever they are! ChatBeacon’s Live Messaging Platform consolidates conversations from your website, Facebook, and SMS, bringing all interactions into one easy-to-use dashboard. Your team can respond instantly—no switching tabs or juggling tools required.
Team Collaboration
Streamline teamwork with ChatBeacon AI’s powerful collaboration tools. Instantly connect with colleagues through direct messaging, tag chats and leave comments for seamless knowledge sharing, and ensure smooth communication across teams. Whether chatting one-on-one or coordinating with supervisors, ChatBeacon AI keeps your team aligned and responsive in real time.
Comments and Sharing
Enhance team collaboration with ChatBeacon AI’s tagging and sharing features—allowing operators to tag chats, leave comments, and seamlessly share conversations with other agents and supervisors for better coordination and faster resolutions!
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Direct Messages
Boost team collaboration with ChatBeacon AI’s direct messaging—enabling instant, seamless communication between team members for faster decision-making and improved workflow efficiency!
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What Makes Our AI ChatBot Stand Out?
Unleash the Power of Generative AI
Introducing our Live Generative AI ChatBot—a revolutionary support tool that learns from the resources you provide. Feed it knowledge base articles, website content, pricing sheets, and more. Then watch as it delivers accurate, helpful answers on the fly, freeing up your team for more complex tasks and ensuring customers always get the info they need, fast.
Learns from your specific content
Our AI ChatBot is designed to continuously learn and improve by analyzing the specific content you provide. This means it can tailor its responses to better fit your business needs, ensuring more accurate and relevant interactions with your customers.
Provides accurate answers instantly
Our AI ChatBot is equipped to deliver precise and immediate responses, ensuring that your customers receive the information they need without delay, enhancing their overall experience and satisfaction.
Supervise and Analyze
Interactive Co-Browsing & Assistance
Say goodbye to guesswork. With live interactive co-browsing, you can see exactly what your customers see and guide them through website forms, product pages, or checkout processes. Instantly highlight elements on their screen, suggest actions, and ensure a seamless user experience that converts.
Why CoBrowsing?
Seamless support without hassle
Our co-browsing tool ensures that your support team can provide assistance without any complications, making customer interactions smooth and efficient.
Instant solutions for navigation issues
Provide instant solutions for navigation issues with co-browsing, enabling real-time guidance that eliminates confusion, streamlines customer interactions, and ensures a smooth, frustration-free experience.
Enhances the overall customer journey
Co-browsing enhances the overall customer journey by delivering real-time, personalized support that simplifies complex processes, reduces frustration, and builds trust, ensuring a seamless and satisfying experience at every touchpoint.
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Supervise and Analyze
Customer Journey Playback & Analytics
Never miss a detail! ChatBeacon records every mouse movement, click, and scroll, enabling you to play back sessions and analyze user behaviors. Discover friction points, learn how visitors navigate your site, and gain invaluable insights to continuously optimize the customer journey.
Advantages of Action Recording
Action recording allows businesses to capture and analyze user interactions on their website, providing valuable insights into customer behavior and preferences. This data can be used to enhance user experience and optimize website performance.
Deep insight into visitor behavior
Gain comprehensive insights into how visitors interact with your website, allowing you to tailor experiences that meet their needs and expectations
Identify and fix pain points effectively
Identify areas where users frequently encounter issues and prioritize them for resolution. Use data analytics to pinpoint these pain points and develop targeted solutions to enhance user experience.
Optimize your digital presence
Enhance your online strategy with targeted improvements that boost visibility and engagement.
All the tools you need
Work Together
Don’t worry, we made ChatBeacon AI to make your collaboration processes easier.
Face-to-Face Engagement, Anywhere
ViewPort 360
With Viewport 360, ChatBeacon AI provides unparalleled insights into customer interactions. This powerful feature empowers agents to understand customer intent, optimize support strategies, and deliver proactive solutions. Gain a 360-degree view of customer behavior and drive meaningful engagement, all within the intuitive ChatBeacon platform. Turn insights into action with metrics designed to elevate your customer experience.
Seamless SMS Chat with ChatBeacon AI
Stay connected with your customers wherever they are with ChatBeacon AI’s SMS chat feature. Deliver instant, personalized support via text messaging, ensuring fast responses, effortless communication, and exceptional customer experiences—all from one powerful platform!
Lead Management
Why Choose Our Live Messaging?
With ChatBeacon AI, engage, support, and grow your customer relationships by providing exceptional service that scales alongside your business. Discover the full potential of customer interaction today! Ready to elevate your business?
Engage in real-time conversations
Build stronger, lasting relationships
Deliver exceptional customer service
Connect. Collaborate. Conquer!
Seamless Integration with Microsoft Entra ID
Security and identity management have never been smoother. ChatBeacon’s integration with Microsoft Entra ID (formerly Azure Active Directory) ensures streamlined Single Sign-On (SSO), role-based access control, and top-tier compliance. Managing agent permissions and ensuring data integrity is simple, centralized, and robust.
Integration Highlights:
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Single Sign-On (SSO)
Simplify access management for your team by leveraging Microsoft Entra ID for streamlined single sign-on capabilities.
Centralized User Management
Manage users effortlessly with synchronized user profiles, ensuring efficient and secure access control.
Enhanced Security
Benefit from Microsoft’s robust security protocols, adding an extra layer of protection to your customer engagement processes.
Streamlined Collaboration
Boost productivity by integrating ChatBeacon.io with Microsoft’s suite of tools for seamless communication and teamwork.
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Level Up your productivity
ChatBeacon Integrates with 1k+ Applications
ChatBeacon AI integrates with Zapier seamlessly connects your ChatBeacon communication platform to a world of automation, enabling effortless synchronization of tasks, notifications, and data across your favorite apps.
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Serving information with security
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Web design and development
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Shaping the Future of Customer Engagement,
One Industry at a Time.
We don’t just support industries, we redefine them. ChatBeacon turns every customer touchpoint into an engine for loyalty, growth, and unstoppable momentum.
Other Fantastic Industries ChatBeacon Enhances
Pet Resorts
Pet parents want peace of mind when leaving their pets in your care. ChatBeacon AI makes it easy for them to book stays, ask questions, and feel connected to their furry family members — all while reducing calls and giving your team more time to focus on care.
Benefits for Pet Resorts
Automate reservations for boarding, daycare, and grooming.
Share availability, pricing, and package details instantly.
Provide updates, photos, and personalized pet care info.
Reduce phone calls while capturing more online bookings.
This is more than a chatbot.
It’s the future of customer experience, and it’s only possible with Hybrid GenAI.
Wine Industry
Turn browsers into buyers with AI chatbots that act as a knowledgeable sommelier for your website. From guiding customers through wine pairings to simplifying online orders and subscriptions, ChatBeacon AI ensures every visitor feels like they’re receiving a personal tasting room experience.
Benefits for Wineries
Guide visitors to the perfect bottle with AI-driven recommendations.
Simplify online sales, wine club signups, and subscription renewals.
Instantly answer FAQs on shipping, vintages, and tasting notes.
Deliver a premium, concierge-style customer experience 24/7.
This is more than a chatbot.
It’s the future of customer experience, and it’s only possible with Hybrid GenAI.
Camping & RV campgrounds
Give campers the easy, friendly booking experience they expect with AI-powered chat. From reservations and amenity details to answering “what’s nearby” questions, ChatBeacon AI ensures travelers feel welcomed before they even arrive.
Benefits for Campgrounds & RV Parks
Streamline reservations and availability checks in real time.
Provide instant answers about hookups, amenities, and park rules.
Suggest local attractions, trails, and dining to enhance stays.
Reduce phone calls by handling routine guest inquiries automatically.
This is more than a chatbot.
It’s the future of customer experience, and it’s only possible with Hybrid GenAI.
Breweries
Engage beer lovers online the same way you do in your taproom. ChatBeacon AI helps breweries convert casual visitors into loyal patrons by making it easy to find brews, book tours, and sign up for events.
Benefits for Breweries
Showcase beers on tap and recommend seasonal brews.
Automate event signups for tastings, tours, and festivals.
Drive online orders and merchandise sales with smart prompts.
Create a welcoming, conversational brand experience online.
This is more than a chatbot.
It’s the future of customer experience, and it’s only possible with Hybrid GenAI.
Wedding Vendors
From venues to planners, wedding businesses thrive on connection. ChatBeacon AI delivers immediate answers and captures leads when couples are planning their big day, helping you stand out in a competitive, emotional decision-making market.
Benefits for Wedding Businesses
Instantly capture and qualify inquiries from couples.
Automate tour bookings, consultations, and availability checks.
Provide quick answers about pricing, packages, and policies.
Offer a seamless, personalized first impression 24/7.
This is more than a chatbot.
It’s the future of customer experience, and it’s only possible with Hybrid GenAI.
Utilities & Energy Providers
Utility customers expect fast answers during outages and billing cycles. ChatBeacon AI handles routine questions, account tasks, and outage reports instantly — with smooth live-agent handoff for complex issues.
Benefits for Assisted Care Providers
Triage outages and direct to status pages in real time.
Handle billing, payments, and start/stop service intake.
Provide service area, rates, and conservation tips 24/7.
Seamless live-agent handoff for complex account issues.
This is more than a chatbot.
It’s the future of customer experience, and it’s only possible with Hybrid GenAI.
Museums
Bring exhibits to life beyond the gallery walls. ChatBeacon AI makes museums more accessible by helping visitors plan their trips, purchase tickets, and learn about current exhibitions anytime.
Benefits for Museums
Simplify ticket sales and membership signups online.
Provide exhibit info, hours, and visitor details instantly.
Assist with group bookings and educational programs.
Extend the museum experience with virtual engagement.
This is more than a chatbot.
It’s the future of customer experience, and it’s only possible with Hybrid GenAI.
Performing Arts
Keep your seats filled and your audiences engaged. ChatBeacon AI gives theaters, orchestras, and performance venues a modern, always-available way to sell tickets, answer questions, and build patron loyalty.
Benefits for Performing Arts Organizations
Automate ticket sales and subscription renewals.
Share event schedules, seating details, and policies instantly.
Provide recommendations based on visitor interests.
Engage patrons before, during, and after performances.
This is more than a chatbot.
It’s the future of customer experience, and it’s only possible with Hybrid GenAI.
Assisted Care
Families searching for care need compassion, speed, and trust. ChatBeacon AI bridges the gap by answering urgent questions, guiding families through services, and connecting them to staff when a human touch is needed.
Benefits for Assisted Care
Answer sensitive questions about care, pricing, and services instantly.
Escalate seamlessly to a live staff member when empathy is needed.
Collect essential intake details to support admissions teams.
Provide peace of mind with 24/7 responsiveness.
This is more than a chatbot.
It’s the future of customer experience, and it’s only possible with Hybrid GenAI.
Animal Hospitals
Keep your seats filled and your audiences engaged. ChatBeacon AI gives theaters, orchestras, and performance venues a modern, always-available way to sell tickets, answer questions, and build patron loyalty.
Benefits for Hospitals
Automate appointment scheduling and reminders.
Share pricing, vaccination info, and wellness plans.
Provide quick guidance for urgent or emergency cases.
Reduce call volume while improving client satisfaction.
This is more than a chatbot.
It’s the future of customer experience, and it’s only possible with Hybrid GenAI.
Our Solutions
Where Human Support Meets Intelligent Automation
ChatBeacon unifies live agents, AI, and real-time customer visibility so you can solve issues faster and deliver a seamless experience from first click to final resolution.
Hybrid GenAI That Doesn’t Miss Simplicity
Your chatbot learns from your actual business content and your live agent conversations, giving you accurate answers and a support experience that feels human, not robotic.
Built-In CoBrowse + Screen Guidance
While other platforms send customers in circles, ChatBeacon lets your team instantly jump in with visual assistance, highlight UI elements, and walk customers through friction points in seconds.
AI Tools That Boost Your Agents
The Agent AI Assistant gives your team instant summaries, insights, and answers about any chat or metric without digging. More clarity, less chaos.
Real-Time Visitor Intelligence
Understand what your visitor is doing right now — clicks, scrolls, confusion points, and respond with perfect timing. It's like having heatmaps, session replay, and live chat combined.
Enterprise Security Without the Headaches
Microsoft Entra ID, secure roles, data encryption, and banking-grade compliance handled for you. Perfect for finance, healthcare, and high-security environments.
One Platform for Every Conversation
Website chat, SMS, Facebook Messenger, internal collaboration, video chat, and the AI chatbot — all in one seamless platform your team can actually enjoy using.
Explore and Learn More
Integrate Your Systems Seamlessly
Explore powerful ChatBeacon AI features designed to streamline your workflows and elevate your customer experience. From smart integrations to AI-driven tools, see how you can unlock efficiency, insight, and better support — all in one place.
01
CoBrowse & Screen Recording
Collaborate with your customers in real time. With interactive screen sharing and co-browsing, you can guide users step-by-step for faster resolutions and better experiences.
02
Generative AI
Turn your internal documents into 24/7 support. Our GenAI assistant learns from the content you provide to answer questions with context, clarity, and accuracy.
03
Integrations
Connect ChatBeacon to over 3,000+ apps with Zapier. Whether it’s your CRM, calendar, or helpdesk, you’ll streamline operations and automate repetitive tasks in minutes.
04
ChatBots
Our AI ChatBots learn from every interaction, helping you scale support, qualify leads, and assist customers with a personalized touch — no matter the time of day.
Frequently Asked Questions
We know you have Questions
How does the Agent AI Assistant improve customer support?
It provides agents with instant access to information and insights, enabling them to respond quickly and accurately to customer inquiries, enhancing the overall support experience.
Is Interactive Co-Browsing secure and privacy-compliant?
Absolutely. Interactive Co-Browsing sessions are encrypted and require customer consent, ensuring that user privacy and data security are maintained at all times.
Can ChatBeacon AI integrate with our existing systems?
Yes, ChatBeacon AI is designed to seamlessly integrate with popular CRM, help desk, and business tools, streamlining your workflows and maximizing efficiency.
How does Multi-Channel Messaging benefit my business?
It allows you to reach customers on their preferred communication platforms, increasing engagement and satisfaction by providing convenient and accessible support options.