ChatBeacon is an AI-powered live chat software platform that helps your team convert more website visitors, qualify leads, and resolve support questions in real time. It combines hybrid AI + human chat, co-browsing, and detailed reporting in one place.
Cloud, private cloud, or on-premise setup that adapts to your security and regulatory requirements.
Cut resolution times and keep customers happy with intelligent support tools.
Turn routine chats into memorable customer experiences with automated engagement.
AI analyzes trends and behavior so your team always knows what to improve next.
Aria AI Chatbot is always awake and ready to help, providing instant responses for customers at any hour.
ChatBeacon is a live chat and AI-powered customer engagement platform that helps businesses provide real-time support, co-browsing, screen sharing, and AI-driven assistance through a single interface. It combines human agents and intelligent chatbots so you can answer questions instantly, guide customers step-by-step, and resolve issues faster—without switching between tools. With built-in automation, canned responses, smart routing, auto language translation, and secure file transfers, ChatBeacon helps teams handle more conversations with less effort while delivering a modern, personal support experience on your website and inside your web applications.
ChatBeacon is available in multiple deployment options:
Fully managed cloud (most popular)
Dedicated cloud environment
On-premise / self-hosted installation for organizations that cannot use SaaS due to compliance, security, or internal policy requirements
This makes ChatBeacon one of the few platforms that support both cloud and on-premise live chat + AI chatbot deployment.
Aria is our fully integrated AI chatbot that answers customer questions, retrieves information, assists with shopping or support flows, and hands off seamlessly to human agents when needed. Aria supports OpenAI AgentKit+ChatKit, Microsoft Azure OpenAI and OpenAI Responses. Three different AI Chatbot solutions that cater perfectly to your needs.
Yes. Aria is trained using your website content using our new dynamic Web Search, documents, FAQs, and approved knowledge sources.
Yes. Aria includes our PictureData visual shopping engine, which shows customers real-time inventory images based on their requests (e.g., “Show me blue safety glasses”).
Native co-browsing
Built-in screen sharing
Real-time coaching for agents
AI + human hybrid workflows
Optional on-premise deployment
Strong focus on regulated industries (banks, universities, mental health, healthcare)
Yes. ChatBeacon includes native co-browsing that lets your team see what the customer sees and guide them through forms, applications, or checkouts without requiring downloads.
Yes. With one click, agents can screen share with customers to quickly diagnose issues, guide complex tasks, or provide personalized help.
Yes. ChatBeacon provides a fully on-premise, self-hosted live chat + AI chatbot solution for organizations that cannot use SaaS tools due to compliance, policy, or security requirements.
Organizations that frequently require on-prem deployment include:
Banks and credit unions
Government agencies
Universities and educational institutions
Healthcare and counseling centers
Enterprises with strict data control policies
Companies restricted from SaaS solutions by law or internal policy
Yes. Aria, our AI chatbot, can run in an on-premise or private cloud environment, depending on your infrastructure.
Yes. You can move from cloud → on-prem or vice versa as your policies or IT needs change.
On-premise live chat means the software is installed on your own servers or private cloud, behind your firewall, and under your complete control — instead of being hosted on ChatBeacon’s public cloud.
Common reasons:
Compliance requirements
Legal restrictions on cloud usage
Need for complete data ownership
Integration with internal or secure systems
Strict information security policies
Air-gapped or high-security environments
No special hardware is required beyond your existing server environment. ChatBeacon can run on:
Virtual machines
Private cloud (Azure, AWS, GCP)
Fully isolated on-premises servers
Yes. Our cloud version is hosted in secure Microsoft Azure datacenters. Our on-premise version allows you to run ChatBeacon behind your firewall, giving you full control over security, access, and compliance.
Yes. All communication between visitors, agents, and servers uses industry-standard encryption.
Yes. We support healthcare, financial services, mental health providers, and other regulated industries with options for private cloud or on-premise deployments.
Yes. ChatBeacon includes native co-browsing that lets your team see what the customer sees and guide them through forms, applications, or checkouts without requiring downloads.
Yes. With one click, agents can screen share with customers to quickly diagnose issues, guide complex tasks, or provide personalized help.
Yes. ChatBeacon integrates with CRMs, helpdesks, knowledge bases, and custom systems via API.
Yes. ChatBeacon integrates with Microsoft Entra ID for secure identity management in both cloud and on-premise deployments.
Cloud: Same-day setup
Dedicated cloud: 1–3 days
On-premise: Dependent on your IT team’s timeline, typically 3–7 days
Yes. We provide onboarding, setup assistance, and full documentation for both cloud and on-premise installations.
We offer:
Live agent support
Priority support with dedicated cloud
Premium support for on-premise customers
AI-powered troubleshooting
Knowledgebase + documentation
Yes. ChatBeacon is a strong alternative to Intercom for teams who need co-browsing, screen sharing, dedicated cloud, or on-premise deployment (features Intercom does not offer natively).
Yes. ChatBeacon works across websites, web applications, and university portals — with deployment flexibility for regulated industries.
Yes. ChatBeacon offers features these competitors lack, including:
On-premise deployment
Native co-browsing
Visual shopping AI (PictureData)
Live chat + AI hybrid support
Private cloud and dedicated cloud options
Yes. All advanced features can be added as your needs grow.
Most plans are annual, but operator counts and licensing tiers can be adjusted at renewal.
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