Screen Share & CoBrowse
Collaborate with visitor in real time by sharing your screen and taking control to assist with navigation and form inputs.
Guide visitors through your site by taking control of their mouse and moving the website for them.
Record screen share sessions for later playback and analysis.
Review recorded interactions to understand visitor behavior.
ChatBeacon CoVision:
The Future of Customer Support is Here!
Elevate your customer support experience to new heights with ChatBeacon Vision! Our cutting-edge live chat solution seamlessly integrates with interactive co-browsing and screen recording features, providing an unparalleled support service that feels personal and efficient.
Instantly understand and solve client issues, reducing ticket resolution times and boosting overall productivity.
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Provide a superior customer support experience by engaging in real-time, personalized assistance.
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Utilize recorded sessions as a tool for agent training and quality assurance, continuously refining your support quality.
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Reduce back-and-forth communication and ensure every interaction counts with Screen Recording and Playback.
ChatBeacon CoVision: The Future of Customer Support is Here!
Imagine solving customer issues not just by chatting, but by seeing and interacting with their screen in real-time. This direct, hands-on approach breaks down barriers, making problem-solving faster and more effective.
With ChatBeacon Vision, you're not just offering support; you're creating an interactive journey where every customer feels valued and understood. Revolutionize your customer service today and let ChatBeacon Vision transform the way you connect with your audience.
Experience unparalleled insight into customer interactions with our advanced screensharing capabilities. Every mouse click is visible, allowing you to guide users with precision and efficiency.
Gain complete visibility into every form your customers interact with, ensuring you can provide precise guidance and support at every step.
Gain a comprehensive view of every webpage your customers navigate, ensuring you can provide seamless support and guidance throughout their journey.
“We’ve had incredible early feedback”
“Now we’re opening the doors to forward-thinking retailers who want to be part of the PictureData. This is your chance to shape the future of online shopping, and give your customers something no one else can.”
Request a Demo or Start a Chat to see how your business can benefit from this breakthrough in conversational eCommerce.
See what they see
Struggling to visualize a client's problem? Say hello to ChatBeacon CoVision! Now, you can view and interact with your customer's screen in real-time, enabling instant understanding and rapid problem-solving. With CoBrowse, you're not just guiding your clients, you're virtually walking beside them, ensuring an unrivaled support experience.
With ChatBeacon’s ScreenShare feature, seamlessly view your customer’s screen to diagnose problems, guide them through solutions, and resolve issues efficiently—bringing clarity and confidence to every interaction.
Ever wished you could revisit a support session? With our Screen Recording feature, now you can! Record sessions for future reference, for training, or for quality control. Playback those recordings anytime you need, ensuring that every detail is captured and nothing slips through the cracks.
We're beyond excited for you to experience the power of CoBrowse with ScreenShare and Screen Recording. It's not just a feature, it's a revolution in customer support, designed to enhance your service like never before. Get ready to bring the future of customer support to your fingertips with ChatBeacon AI!
We Know You've Got Questions
ChatBeacon AI is an intelligent assistant built into the ChatBeacon platform. It empowers customer support agents by providing instant access to key metrics, summarizing chat conversations, and answering questions about chat content in real-time. Using advanced AI, it processes and analyzes conversations to deliver actionable insights, helping agents work more efficiently and provide better customer experiences.
ChatBeacon AI improves productivity by:
- Generating instant summaries of lengthy chat transcripts.
- Answering agent questions about chat history, such as identifying key issues or common themes.
- Providing key performance metrics, such as response times or customer satisfaction trends.This allows your team to focus on solving customer problems while minimizing manual effort.
Absolutely! ChatBeacon AI can be tailored to recognize industry-specific terms, prioritize key customer issues, and align with your business’s unique support workflows. Its flexibility ensures you get insights that matter most to your team and customers.
ChatBeacon AI improves productivity by:
- Generating instant summaries of lengthy chat transcripts.
- Answering agent questions about chat history, such as identifying key issues or common themes.
- Providing key performance metrics, such as response times or customer satisfaction trends.This allows your team to focus on solving customer problems while minimizing manual effort.
Absolutely! ChatBeacon AI can be tailored to recognize industry-specific terms, prioritize key customer issues, and align with your business’s unique support workflows. Its flexibility ensures you get insights that matter most to your team and customers.
Yes, ChatBeacon AI is designed with top-tier security in mind. It adheres to strict data privacy standards, encrypts all communication, and ensures customer data is never shared or misused. You can trust ChatBeacon AI to handle sensitive information responsibly.