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Instant customer support for startups and small businesses

Enhance customer support, streamline interactions, and foster customer satisfaction with our innovative live chat platform. Benefit from Live CoBrowse, Video Chat, AI Chatbots, and SMS Chat features

Know About Us
Know About Us
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Enhance Customer Trust with Secure, Real-Time Support
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Simplify Communication and Deepen Customer Connections
Empeople Credit Union using ChatBeaconAIThomaston Saving Bankusing ChatBeaconAIKnoxville Employee Credit Union uses ChatBeacon
Empeople Credit Union using ChatBeaconAIThomaston Saving Bankusing ChatBeaconAIKnoxville Employee Credit Union uses ChatBeacon

Why Choose ChatBeacon For Startup or Small Business

Feature
Description
Benefit
Generative AI Agent Assist & Team Performance Insights
AI summarizes each chat in real-time, surfaces visitor intent, and shows top-performing responses—all within the agent view.
Helps small teams work smarter, reduce response time, and scale support and sales without needing a full call center.
AI Chatbot with Private Vector Storage
Your knowledge base, product FAQs, pricing, and onboarding docs are uploaded to a secure vector store that powers 24/7 chatbot responses.
Automate common questions, onboard users instantly, and support customers around the clock—without hiring more staff.
Secure File & Media Upload via Chat
Visitors can send documents, screenshots, or onboarding files right inside the chat window, all encrypted and securely stored.
Eliminate messy email chains and streamline onboarding, support, or verification flows in one smooth experience.
Agent Co-Browse & Screen Share
When a customer gets stuck, your team can instantly share their screen or co-browse your site with them—no downloads or tech hassle.
Improve conversion rates and product adoption by walking customers through forms, demos, or dashboards in real time.
Smart Triggers for Lead Capture
Launch proactive chat invites when visitors hit pricing, scroll key pages, or idle—so you never miss a sales opportunity.
Capture more qualified leads without extra ad spend or pressure on your sales team.
CRM and Helpdesk Integration + AI Summaries
Conversations—bot or human—are auto-synced into your CRM or helpdesk with visitor details, lead scores, and AI-generated summaries.
Give your small sales or support team full context on every follow-up, so they can convert or resolve faster and more effectively.
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Chatbots

Your Guide to ChatBots

ChatBeacon offers a managed ChatBot service that can increase your business efficiency and engagement.

Automation

Provide automated answers to common questions, streamlining your customer experience

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Personal Guide
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Guide customers to Operators and Departments that can help them with their specific needs with your ChatBot.

24/7 Support
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Online or offline, your Chatbot is there for your customers 24/7.

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Implementation Solutions

Foster Lasting Connections with Small Business Customers

Revolutionize Customer Engagement. Empower your startup with tools like Live CoBrowse, Video Chat, and AI Chatbots. Deliver real-time support, build trust, and enhance customer satisfaction effortlessly.

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Startups and SMBs

Streamline Operations for Growth. Utilize website screen recording, live visitor monitoring, and SMS messaging to optimize workflows, gain insights, and engage customers effectively—all while reducing costs.

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Startups and SMBs

Scalable Solutions for Startups. ChatBeacon AI is user-friendly and adaptable, offering 24/7 assistance without large teams. Grow your business while keeping customer interactions meaningful and impactful.

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Startups and SMBs

Leverage proactive chat, live visitor tracking, and intelligent routing to engage prospects instantly, resolve queries, and turn website visitors into loyal customers.

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Insight

Unleash the Power of ChatBeacon AI for Startups and SMBs

In the fast-paced world of startups and small to medium-sized businesses (SMBs), staying ahead of the competition is crucial. At ChatBeacon, we understand the unique challenges you face. That's why we've designed the ChatBeacon AI Platform to empower you with cutting-edge tools that enhance customer engagement, streamline operations, and boost your business growth. Discover how our platform, equipped with agent-assisted co-browse, website screen recording, live visitor monitoring, video chat, SMS messaging, and Facebook Messenger integration, can revolutionize your business.

Elevate Customer Support with Agent-Assisted Co-Browse

Imagine being able to see exactly what your customers see, in real-time. With ChatBeacon AI's agent-assisted co-browse, your support team can provide unparalleled assistance. Guide your customers through complex processes, help them complete transactions, or troubleshoot issues instantly. This feature not only enhances customer satisfaction but also reduces resolution times, making your support team more efficient and your customers happier.