EFFORTLESS & STREAMLINED,
Now with Interactive Screen Share
providing a collaborative approach
to your visitors browsing experience.
14 Day FREE Cloud Live Chat Trial
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Effortless and streamlined, our new Interactive Screen Share provides a collaborative approach to your visitors and customers as they browse through your website.
With just a click of a button, your agents can seamlessly assist website visitors in real-time as they navigate through your site, seeing exactly what the visitor is viewing and precisely what they are doing. Are they stuck? Need product suggestions? With interactive screen share, your agents go smoothly from a live chat conversation to the visitor’s screen, quickly jumping in and coming to the rescue. Even the simplest of actions, such as adding items to a shopping cart or lending a hand with the completion of forms, can be handled by your agents in an efficient and unobtrusive way.
The Interactive Screen Share functionality is natively integrated into the ChatBeacon Operator Console and requires no visitor plugins or download.Simple and smart, it just works!
Automatically serve your website's visitors without a subscription to a third-party chat platform. Active 24/7, or set to a specific schedule, the ChatBeacon Virtual Assistant uses quick replies, triggers, and actions from the Business Rules feature to auto-answer commonly asked questions sent from your chat window. Whether you assign the Virtual Assistant to one department, two departments, or even multiple websites, this feature is FREE with ChatBeacon!
GREAT FOR: Small businesses with limited Agents to answer chats. Save money on a chatbot upgrade by enabling a Virtual Assistant on your website.
ChatBeacon now offers SMS Chat and Email Chat for Agents. With this feature, Agents can now answer chats on the go, without the need to login into the desktop console or download some fancy app. Once enabled, the ChatBeacon ChatBot can automatically answer all incoming messages, then (if needed) transfer them to a specific department, where Agents can conveniently reply to chats from their cell phones (via SMS or email application). Additionally, mobile Agents can now accept new chat requests and chat transfers from their respective departments via email or SMS and set their chat availability with hashtag commands (#online, #offline, and #status).
GREAT FOR: Any company with employees that spend time out of the of the office for work and chat escalation to supervisors and managers on the move.
Our latest update includes tons of new triggers and actions. Automatically transfer or route chats based on the visitor's profile (geolocation, chat origin, chat messages and more). Enable marquee messages with custom invitations or content-specific messages on different website pages.
GREAT FOR: Companies that want to offer special services or promotions from various webpages throughout their site.
Instantly welcome every online visitor with a friendly greeting. Create the perfect chat window to match your website’s unique aesthetic with our customization features. Assign aliases and avatars to all of your agent profiles for a personalized touch that your customers will love.
Manage ChatBeacon and all your integrations in one convenient place. Our easy-to-use Agent Application puts everything right at your fingertips. Engage in chats, store chat transcripts, access customer firmographics, post to social media accounts, and more, right from your agent console. No need for additional software or applications.
Pick your favorite platform! In conjunction with a subscription to Google Dialogflow, IBM Watson Conversation, or Microsoft Bot Framework, your ChatBeacon ChatBot can be up and running in just a few minutes. ChatBots are highly customizable and can provide predefined answers to common inquiries, intelligently route chats to human agents or specific departments, and eliminate the need of a prechat survey by capturing (and remembering) customer information during a natural conversation. After its initial setup and its remarkable ability to learn as it goes, ChatBots have the unique ability to act as a 24/7 chat agent, helping your website show an online chat option at all times.
Give your customers the freedom to contact your chat agents anytime, anywhere, right from their mobile phone SMS application. Configure your company’s landline phone number to receive SMS text messages, delivered straight to your Agent Application.
Know your audience! Upgrade your ChatBeacon subscription to enable firmographics by Full Contact. Get instant, accurate reportings of your customers’ business address and phone number, industry, social media profiles, revenue, and more right in your Agent Application. ChatBeacon will store this information and remember it each time the visitor comes back to your website, allowing your agents to personalize the chat experience to best serve their unique needs.
Give your customers the best chance to reach you, and manage all the chats in one convenient place. With three chat channel options (website chat, SMS chat, and Facebook Messenger) your agents can answer chats from any of these channels straight from their Agent Application, eliminating the need to employ extra staff to monitor them separately.
Our new chat window is optimized for mobile devices and works great on any smartphone browser. The responsive chat window is compatible with all websites (Wordpress, Magento, PHP, .NET websites and more). It also provides legacy support for all previous chat windows, including previous graphics customizations.
NEW! Receive the messages sent to your company’s Facebook page right to your operator app. No need for separate operators or administrators.
We’re great with names! We’ll remember all your visitors and help you meet your customers’ specific needs.
Our mobile application ChatBeacon Freedom free with ALL ChatBeacon subscriptions. Perfect for business owners on the move!
Win your customer’s love and loyalty by actively engaging with them. Connect, direct, and invite your customers to get the most out of their experience on your website.
ChatBeacon CLOUD with Zapier integration connects with your CRM solution or 300+ other apps in a snap. Send texts or emails as a new chat begins, forward chat transcripts and more with unparalleled simplicity.
Preview what your customers are typing before they even press ‘send.’
We know accidents happen. ChatBeacon automatically filters any “bad words” from the chat and chat transcripts.
World domination may be closer than you think! Maximize global communication with in-app text translation into 52 languages.
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