Instantly welcome every online visitor with a friendly greeting. Create the perfect chat window to match your website’s unique aesthetic with our customization features. Assign aliases and avatars to all of your agent profiles for a personalized touch that your customers will love.
Manage ChatBeacon and all your integrations in one convenient place. Our easy-to-use agent console puts everything right at your fingertips. Engage in chats, store chat transcripts, access customer firmographics, post to social media accounts, and more, right from your agent console. No need for additional software or applications.
Give your customers the freedom to contact your chat agents anytime, anywhere, right from their mobile phone SMS application. Configure your company’s landline phone number to receive SMS text messages, delivered straight to your Agent Console. This upgrade gives your customers the ability to SMS message you, versus calling you instead, which come straight to your agents as a normal web chat would.
Know your audience! Upgrade your ChatBeacon subscription to enable firmographics by KickFire and Full Contact. Get instant, accurate reportings of your customers’ business address and phone number, industry, social media profiles, revenue, and more right in your Agent Application. ChatBeacon will store this information and remember it each time the visitor comes back to your website, allowing your agents to personalize the chat experience to best serve their unique needs.
Give your customers the best chance to reach you, and manage all the chats in one convenient place. With three chat channel options (website chat, SMS chat, and Facebook Messenger) your agents can answer chats from any of these channels straight from their Agent Application, eliminating the need to employ extra staff to monitor them separately.
Our new chat window is optimized for mobile devices and works great on any smartphone browser. The responsive chat window is compatible with all websites (Wordpress, Magento, PHP, .NET websites and more). It also provides legacy support for all previous chat windows, including previous graphics customizations.