Explore ChatBeacon

Introducing our new Interactive Screen Share, ChatBeacon HERO, providing a collaborative approach to your visitors browsing experience.

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Introducing!

Effortless and streamlined, our new Interactive Screen Share provides a collaborative approach to your visitors and customers as they browse through your website.


With just a click of a button, your agents can seamlessly assist website visitors in real-time as they navigate through your site, seeing exactly what the visitor is viewing and precisely what they are doing. Are they stuck? Need product suggestions? With interactive screen share, your agents go smoothly from a live chat conversation to the visitor’s screen, quickly jumping in and coming to the rescue. Even the simplest of actions, such as adding items to a shopping cart or lending a hand with the completion of forms, can be handled by your agents in an efficient and unobtrusive way.


The Interactive Screen Share functionality is natively integrated into the ChatBeacon Operator Console and requires no visitor plugins or download. Simple and smart, it just works!

NEW!

ChatBeacon Virtual Assistant


Active 24/7, or set to a specific schedule, the ChatBeacon Virtual Assistant uses quick replies, triggers, and actions from the Business Rules feature to auto-answer commonly asked questions sent from your chat window. Whether you assign the Virtual Assistant to one department, two departments, or even multiple websites, this feature is FREE with ChatBeacon!

GREAT FOR Small businesses with a limited number of agents to answer chats, and saves you money by enabling a Virtual Assistant on your website.

Streamlined Agent Application

Manage ChatBeacon and all your integrations in one convenient place. Our easy-to-use Agent Application puts everything right at your fingertips. Engage in chats, store chat transcripts, access customer firmographics, post to social media accounts, and more, right from your agent console. No need for additional software or applications.

AI ChatBot Integration

Pick your favorite platform! In conjunction with a subscription to Google Dialogflow, IBM Watson Conversation, or Microsoft Bot Framework, your ChatBeacon ChatBot can be up and running in just a few minutes. ChatBots are highly customizable and can provide predefined answers to common inquiries, intelligently route chats to human agents or specific departments, and eliminate the need of a prechat survey by capturing (and remembering) customer information during a natural conversation. After its initial setup and its remarkable ability to learn as it goes, ChatBots have the unique ability to act as a 24/7 chat agent, helping your website show an online chat option at all times.

To learn more about ChatBots,
download our white paper here.

SMS Chat

Give your customers the freedom to contact your chat agents anytime, anywhere, right from their mobile phone SMS application. Configure your company’s landline phone number to receive SMS text messages, delivered straight to your Agent Application.

Firmographics

Know your audience! Upgrade your ChatBeacon subscription to enable firmographics by Full Contact. Get instant, accurate reportings of your customers’ business address and phone number, industry, social media profiles, revenue, and more right in your Agent Application. ChatBeacon will store this information and remember it each time the visitor comes back to your website, allowing your agents to personalize the chat experience to best serve their unique needs.

Unified Chat Channels

Give your customers the best chance to reach you, and manage all the chats in one convenient place. With three chat channel options (website chat, SMS chat, and Facebook Messenger) your agents can answer chats from any of these channels straight from their Agent Application, eliminating the need to employ extra staff to monitor them separately.

Mobile Chat Window

Our new chat window is optimized for mobile devices and works great on any smartphone browser. The responsive chat window is compatible with all websites (Wordpress, Magento, PHP, .NET websites and more). It also provides legacy support for all previous chat windows, including previous graphics customizations.

More with ChatBeacon

Get Social

NEW! Receive the messages sent to your company’s Facebook page right to your operator app. No need for separate operators or administrators.

Keep Tabs

We’re great with names! We’ll remember all your visitors and help you meet your customers’ specific needs.

Go Mobile

Our mobile application ChatBeacon Freedom free with ALL ChatBeacon subscriptions. Perfect for business owners on the move!

Be Proactive

Win your customer’s love and loyalty by actively engaging with them. Connect, direct, and invite your customers to get the most out of their experience on your website.

Team Player

ChatBeacon CLOUD with Zapier integration connects with your CRM solution or 300+ other apps in a snap. Send texts or emails as a new chat begins, forward chat transcripts and more with unparalleled simplicity.

Read Minds

Preview what your customers are typing before they even press ‘send.’

Stay Clean

We know accidents happen. ChatBeacon automatically filters any “bad words” from the chat and chat transcripts.

Master Languages

World domination may be closer than you think! Maximize global communication with in-app text translation into 52 languages.

Options are great.
Pick the best one for you!

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