TULSA, OK — October 28, 2025 — SmartMax Software, Inc., creators of ChatBeacon, today launched ChatBeaconAIX, a next-generation AI-driven customer engagement platform that combines OpenAI AgentKit, ChatKit, and Microsoft Azure OpenAI with ChatBeacon’s trusted live-chat suite. The result: intelligent automation that hands off seamlessly to human agents when it matters most.
ChatBeaconAIX is built for organizations that value both speed and authenticity. Its hybrid model lets AI handle repetitive or complex questions while live agents take over instantly within the same chat thread — maintaining full context, tone, and control.
“AI should make your team faster, not replace it,” said Eric Weber, CEO of SmartMax Software. “We now have chatbots for any industry — including our new AgentKit and ChatKit integrations, plus our Microsoft Azure OpenAI Bots and OpenAI Responses Chatbots — three powerful solutions that can fit any situation. With ChatBeaconAIX, automation feels human, and humans perform at AI speed.”
Early adopters across banking, education, and retail have already reported measurable results — including 40% faster first responses and up to 35% higher self-serve resolution rates — proving that hybrid engagement drives both efficiency and loyalty.
ChatBeaconAIX represents SmartMax’s long-term vision for customer communication: an environment where AI enhances human connection, not replaces it.
Learn more at ChatBeacon.io
Media Contact
Press Office | SmartMax Software, Inc.
Email: sonya@chatbeacon.io
Phone: 918.388.5900
Website: https://www.chatbeacon.io
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